Privacy Policy

Operaciones Automaticas S.A.C. ("we," "our," or "us") provides an online service named Sarpro for monitoring and displaying data using dashboards, IoT devices, and power meters (the "Service"). This Privacy Policy explains how we handle data collected through the Service.

1. Information We Collect

• Account Information: If you create an account, we may collect your name, email address, and login credentials.
• Monitoring Data:
  • IoT device data (sensor readings, equipment status, telemetry).
  • Power meter and energy monitoring data (e.g., consumption, voltage, current, power factor).
  • System logs, alerts, and operational metrics.
• Technical Information: IP address, browser type, device information, and usage logs collected automatically for security and troubleshooting.

We do not collect sensitive personal information such as payment details, government IDs, or precise geolocation.

2. How We Use Information

• Provide and operate Grafana dashboards and related monitoring services.
• Process, display, and analyze IoT and power meter data for your use.
• Improve system reliability, performance, and security.
• Communicate with you about updates, security issues, or support requests.

We do not sell, rent, or trade your monitoring data with third parties.

3. Data Sharing

• Service Providers: With cloud hosting, storage, or IT service providers strictly for operating the Service.
• Legal Compliance: If required to comply with applicable laws, regulations, or valid legal processes.
• Business Transfers: If our company is merged, acquired, or sold, data may be transferred with notice provided.

4. Data Storage and Security

• Monitoring data (IoT, power meters, dashboards) is stored on secure servers or trusted cloud platforms.
• We use technical safeguards (encryption, access control, firewalls) to protect your data.
• No method of storage or transmission over the Internet is 100% secure, but we apply industry-standard practices to minimize risks.

5. Data Retention

• IoT and monitoring data is retained as long as needed to provide the Service.
• Account information is retained while your account is active.
• You may request deletion of your data at any time (see Section 7).

6. Cookies and Tracking

Our Service may use cookies or similar technologies to improve performance and user experience. You can manage cookies through your browser settings, but some features may not function properly without them.

7. Your Rights

Depending on your location, you may have the right to:

• Access and receive a copy of the monitoring or account data we hold about you.
• Request correction or deletion of your data.
• Restrict or object to certain processing.
• Withdraw consent, if applicable.

Requests can be made at info@op-au.com.

8. Children’s Privacy

Our Service is not directed at children under 13 (or 16 where applicable). We do not knowingly collect data from children.

9. Changes to This Policy

We may update this Privacy Policy when necessary. Updates will be posted on this page with a new "Last Updated" date.

10. Contact Us